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Privacy Policy

Who We Are

Infocredit International Sdn. Bhd. (“we”, “us”) provides debt collection service. We primarily process personal data in connection with our debt collection services and related business activities, in accordance with the Personal Data Protection Act 2010 (PDPA).

What We Collect

We may process (as relevant to your role: client, debtor, guarantor, contact person, etc):

  • Identification and contact data
  • Account/debt related information
  • Credit information from authorised sources
  • Communications/recordings
  • CCTV footage at our premises
  • Website/device data (including cookies/analytics activated with consent)

How We Obtain Data

  • Directly from you
  • From our clients
  • From credit reporting agencies and other lawful sources

Why We Process Data

  • To provide and manage debt-collection services and related activities
  • Verify identity/contact details
  • Manage communications
  • Protect our premises
  • Operate and improve our website
  • Comply with legal obligations

Legal Basis

We rely on consent and, where applicable, PDPA-recognised grounds such as contract performance, legal obligations, and administration of justice.

Disclosures

We may share data for purposes directly related to the above with our clients, professional advisers, service providers, authorised verification sources, and public authorities where required.

International Transfers

Where transfers outside Malaysia occur, we will ensure an adequate/equivalent level of protection (in line with PDPA requirements).

Security

We take practical steps to protect personal data consistent with PDPA standards.

Retention

We retain personal data only as long as necessary for the stated purposes and legal/regulatory requirements, after which we securely delete or anonymise it.

Cookies

Non-essential cookies/trackers are used only with your consent. You can manage preferences via our cookie banner.

Your rights

  • Request access and correction
  • Withdraw consent (where applicable)
  • Object to processing causing damage or distress

Data Breaches & Data Protection Officer

We will handle and notify personal data breaches in accordance with PDPA and applicable JPDP guidance. Our Data Protection Officer can be contacted at:
Name:
Email:

Updates

This Policy may be amended from time to time to reflect changes in law or our practices. The latest version will be published here.